Last updated November 1, 2022

Data privacy is a top priority for Sirin Farm and we want to be open and transparent with how we process and protect your personal data. Check out our privacy policy below:

Who controls my personal data?

Sirin Farm Company Limited is in control of the personal data you submit on our website and is responsible for keeping it secure under applicable data protection laws.

Sirin Farm Co., Ltd, 23 Soi Phahon Yothin 11, Phahon Yothin Road, Phaya Thai, Bangkok

• Company Registration Office: Thailand Companies Registration Office
• Company Registration Number: 0105549119420
• VAT Registration Number: VAT NO. 0105549119420

Where is my data stored?

Data we collect from you is stored within Thailand but may also be transferred to and processed in countries outside of Thailand, such as countries in Europe or the United States. Any transfer of your personal data will be done in full compliance with applicable laws.

Who can access my data?

Designated Sirin Farm staff will have access to your data in relation to the transaction process.

Please note we will never share or sell your personal data with third parties for marketing purposes. Any data forwarded to third parties is done for the sole purpose of providing you with our services. 

What are my rights?

Right to access: You have the right to ask for information about the personal data we collect from you at any time. Simply contact us and we will send you an email with the requested information.

Right to portability: Whenever we process the personal data you have submitted based on your consent or based on an agreement using automated means, you have the right to get a copy of this data transferred to you or to another party.

Right to rectification: You have the right to have incorrect personal data rectified, and to have incomplete personal data completed. If you have a Sirin Farm account you can edit your personal data by logging in to ‘‘My Account’ on www.sirinfarm.com

Right to be forgotten: You have the right to have any personal data processed by us erased at any time except for the following situations:

• You have an ongoing matter with Customer Service;
• You have an open order which has not yet been shipped or partially shipped;
• You have an unsettled debt with Sirin Farm Co., Ltd., regardless of the payment method;
• You are suspected of misusing or have misused our services;
• You have made a purchase, in which case we will keep your personal data in connection to your transaction for accounting purposes.

Right to say ‘No’ to direct marketing: You have the right to object to direct marketing and can opt out following the instructions in each marketing email.

How can I  exercise my rights?

We take data protection seriously and you can contact our dedicated customer service personnel with any requests relating to your rights as stated above via email at info@sirinfarm.com

Data Protection Officer:

We have appointed a Data Protection Officer to make sure we process your personal data openly, accurately and legally. To get in touch, simply email info@sirinfarm.com with “DPO” in the subject line.

Right to complain with a supervisory authority:

If you believe Sirin Farm is processing your personal data incorrectly you can a) contact us or b) raise a complaint to a supervisory authority.

Updates to our Privacy Policy:

We may need to update our Privacy Policy from time to time. The latest version is always available on our website and we will communicate with you any material changes, including why we use your personal data, the identity of the Controller, or your rights.

ONLINE PURCHASES

Why do you use my personal data?

We use your personal data in the following instances:

• To manage and process purchases made online at www.sirinfarm.com;
• To send delivery status notifications
• To support in the event of a delivery problem;
• To manage your payments;
• To handle complaints or issues related to your order;
• To identify you and validate your legal age for shopping online; or
• To confirm your address with external partners

To be able to offer you a wider variety of payment options, we may carry out analyses, including your payment history, from time to time to learn which payment alternatives are available to you.

What types of personal data do you process?

We process the following personal data categories:

• Contact information: name, address, email address and telephone number;
• Payment information and payment history;
• Credit information;
• Order information;
• If you have a Sirin Farm account we also process the personal data you submit in relation to your account or membership, including:
  • Account or membership ID;
  • Shopping history

Who has access to my personal data?

Any personal data forwarded to third parties, is only used for the following purposes:

• To provide you with the our services as mentioned above;
• To validate your address; 
• To send your order confirmation;
• To send to warehouse and distribution suppliers in connection with order delivery;
• To send to payment service providers for your payment

Please note that many companies who receive this information have an independent right or obligation to process your personal data.

What are the legal grounds for processing my personal data?

Processing your personal data is required for us to fulfil services related to managing and delivering your order.

How long do you save my data?

We save your data while you are an active customer, as well for documentation purposes as may be required by applicable laws and regulations.

COOKIES

A cookie is a small text file that is saved to your computer or mobile device and is retrieved during subsequent visits to give you a more relevant and tailored website experience. If you use our services, we assume that you agree to the use of such cookies.

How do you use cookies?

We use cookies to save your favourite products.

We use session cookies to check whether you are logged in or if you put an item in your shopping cart.

We use first- and third-party cookies to collect information and user data via analysis tools to optimise our site and to provide you with relevant marketing content.

Some third-party cookies are set by social media providers that appear on our pages, such as Facebook and Google, and are out of our control. These relate to the ability of users to share content, as indicated by their brand icons.

We also use third-party cookies for cross-site tracking to provide you with relevant marketing content on other sites/channels.

What types of personal data do you process?

We only connect your cookie ID to the personal data submitted and gathered in relation to your account.

Who has access to my personal data?

Data forwarded to third parties is only used to provide you with our services, to optimise our site through the use of analysis tools, and to present you with relevant content and marketing materials.

What are the legal grounds for processing my personal data?

We only connect your cookies to your personal data if you are logged in to your Sirin Farm account. The legal grounds are based on our legitimate interest.

How long do you save my data?

Actually, we do not save your personal data. Using your browser, you can choose to erase cookies, disable cookies, or receive a notification each time a new cookie is sent to your computer or mobile device. For more information on how to manage or delete cookies, select “Help” in your browser. 

Please note that disabling cookies means you will not be able to take advantage of each of our site features.